Support
We answer every message.
Something not working, a recipe site Matlaro cannot read, or an idea for what it should do next - write to us and a person will read it.
Email us
hello@matlaro.com
Tell us which phone you are on, iPhone or Android, and what you were doing. If a particular recipe page would not read, send us the link - that is usually enough for us to fix it.
A recipe page would not import
Matlaro refuses to save a page rather than guess at the ingredients, so an import that stops with a message is working as intended - it means the page did not say clearly enough what the recipe was.
Open the recipe in your browser and share it to Matlaro, or paste the text in. If a site fails often, send us the link and we will add support for it.
A photographed page came out wrong
Lay the page flat, use good light, and fill the frame. If the language came out wrong, pick it yourself in the language picker before saving.
A cook timer did not ring on Android
Allow notifications for Matlaro, and allow alarms and reminders for it in your phone's settings. Without them, a timer cannot reliably ring on time while you are away from the screen.
Subscriptions, billing and refunds
On iPhone, subscriptions are handled by Apple. Manage or cancel yours in your Apple Account settings, and request refunds at reportaproblem.apple.com.
On Android, subscriptions are handled by Google Play. Manage or cancel yours in the Google Play app under Payments and subscriptions, and request refunds from your order history in Google Play.
If a purchase did not unlock, use Restore purchases on the profile screen first, then write to us if it still has not.
Deleting your data
Your recipes are on your phone, so deleting the app deletes them from it. A copy may remain in your phone's own backup until you delete it there.
If you signed in on iPhone and want your account deleted, email hello@matlaro.com.